Shipping policy

Shipping Policy

Company Name: Hajma Hit
Last Updated: 16 February 2026

At Hajma Hit, we aim to deliver your Ayurvedic wellness products safely and on time. Please review our shipping terms carefully before placing your order.

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Cash on Delivery (COD) orders may require confirmation via call or SMS before dispatch.

2. Delivery Time

Estimated delivery timelines:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote or Rural Areas: 5–10 business days

Delivery time may vary depending on courier availability and location.

3. Shipping Charges

  • Free shipping may be available on selected orders or promotional offers.

  • Standard shipping charges (if applicable) will be displayed at checkout before payment.

  • Any additional charges for remote locations will be informed at the time of order confirmation.

4. Order Tracking

Once your order is shipped:

  • You will receive a tracking ID via SMS, Email, or WhatsApp

  • Customers can track their shipment directly through the courier partner’s website.

5. Delivery Attempts

  • Our courier partners will make 2–3 delivery attempts.

  • If the customer is unavailable, the order may be marked RTO (Return to Origin).

  • In case of RTO due to customer unavailability or incorrect address, re-shipping charges may apply.

6. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information.
Hajma Hit will not be responsible for delivery delays or losses due to:

  • Incorrect address

  • Wrong phone number

  • Customer unavailable at delivery location

7. Damaged or Tampered Package

If you receive a package that appears damaged or tampered:

  • Do not accept the delivery, or

  • Record an unboxing video immediately after receiving

  • Contact our support team within 48 hours with photos/video proof

This helps us process replacements quickly.

8. Delays & External Factors

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Courier network issues

  • Government restrictions or public holidays

Hajma Hit is not liable for delays caused by factors beyond our control.

9. Shipping Coverage

Currently, we ship across India.
For bulk orders or special shipping requests, please contact our support team.

10. Customer Support

For shipping-related queries, please contact:

Email: Contact@HajmaHit.com
Phone/WhatsApp: +91 77354 81170

Our team will respond within 24–48 hours.

11. Policy Updates

Hajma Hit reserves the right to update this Shipping Policy at any time. Customers are advised to review this page periodically for any changes.